At Jz Traders Ltd, we aim to ensure our wholesale customers are fully satisfied with their orders. If you encounter any issues with your purchase, we offer a 14-day return and refund policy to accommodate your needs.

1. Returns

• Eligibility: To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items must be in resalable condition.
• Timeframe: Returns must be initiated within 14 days from the date you receive your order.
• Process: To initiate a return, please contact our customer service team at info.jztrader@gmail.com or +44 074 5008 5687. Provide your order number and the reason for the return. We will guide you through the return process.
• Shipping: You are responsible for the cost of return shipping. Shipping costs are non-refundable. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

2. Refunds

• Inspection: Once we receive and inspect your returned items, we will notify you via email of the approval or rejection of your refund.
• Processing: If your return is approved, a credit will be applied to your original method of payment within [X] days.
• Partial Refunds: In certain cases, only partial refunds are granted:
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 14 days after delivery.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Items on clearance or final sale.
• Custom or personalized orders.
• Intimate apparel and swimwear.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at info.jztrader@gmail.com or call us at +44 074 5008 5687.

5. Damaged or Defective Items

If you receive damaged or defective items, please notify us immediately at info.jztrader@gmail.com or +44 074 5008 5687. Provide photos of the damage or defect, and we will arrange for a replacement or refund.

6. Bulk Order Returns

For bulk orders, please note:

• Returns of large quantities may be subject to a restocking fee.
• Items must be returned in their entirety; partial returns of bulk orders are not accepted unless prior arrangements have been made.

7. Contact Us

For any questions or concerns about our return and refund policy, please contact us at:

• Email: info.jztrader@gmail.com
• Phone: +44 074 5008 5687

Thank you for choosing Jz Traders Ltd for your wholesale clothing and fashion needs.